Frequently Asked Questions
How do I make a purchase on your website?
To make a purchase, we invite you to browse our product catalog, select the item you're interested in, and add it to your cart. Afterwards, you can follow the indicated steps to complete the payment process.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email including a tracking number. You can use this number to check the status of your shipment on the relevant carrier's website.
What payment methods do you accept?
Pay as you prefer: with credit or debit card (Visa, Mastercard, and American Express), PayPal, Mercado Pago, and OXXO Pay.
How can I ensure my payment information is secure?
The security of your data is a priority for us. Therefore, we use advanced encryption technologies that guarantee the protection of your payment information throughout the purchase process.
How long does it take for my order to arrive?
Once your payment has been credited, the estimated delivery time is 2 to 8 business days, depending on your location within the Mexican Republic and the operational load of the parcel services.
If you make your purchase Monday through Friday before 4:00 PM, your order will be dispatched the same day; otherwise, it will be sent on the next business day or at the beginning of the week, as applicable.
If you make a purchase on holidays, your order will be processed and shipped on the next business day.
Do you offer international shipping?
This service is not available at the moment; however, we are working to offer it soon.
What should I do if I have a problem with my order?
Should you encounter any issues with your order, please contact us as soon as possible via our contact form or by email at servicioalcliente@aztecablaze.com. Our customer service team will be ready to assist you and resolve any situation that may arise.
What is your return and refund policy?
To learn about our return and refund policies, we invite you to contact our customer service department. We will gladly provide you with all the information and support you need during the process.
Do you offer discounts or special promotions?
Yes, we occasionally offer special discounts and promotions. We suggest you subscribe to our newsletter or follow us on our social media channels to stay informed about our exclusive offers and promotions.
How can I contact your customer service?
You can contact our customer service team using the contact form available on our website or by sending an email to servicioalcliente@aztecablaze.com. We will be happy to assist you with any questions or concerns you may have.
Which couriers would deliver my purchase?
We collaborate with leading courier companies, such as DHL, Estafeta, FedEx, among others, to guarantee fast and secure deliveries. We will select the most suitable option to send your order directly to your home.
What is the shipping cost?
We offer two shipping options for you to choose the one that best suits your needs:
Standard shipping ($130): This is the most economical option, with regular delivery time.
Express shipping ($160): Ideal if you need your order faster, as it has priority in processing and delivery.
You can select the shipping option at the time of purchase
